ISSN 2520-6265 (print)
ISSN 2520-6273 (online)
Author:
O. A. Serdiuk, postgraduate,
Taras Shevchenko National University of Kyiv
ORCID: 0000-0002-4740-0592
E-mail: aaserdyuk1995@gmail.com
DOI: https://doi.org/10.17721/upj.2025.1(23).12
Article Information
Issue: 1(23) 2025, pages: 242-256
Language: Ukrainian
Received: 12.02.2025
1st Revision: 21.02.2025
Accepted: 23.02.2025
The article examines emotional burnout as a phenomenon that integrates both individual and organizational factors and directly affects employees’ mental health and professional effectiveness. Burnout is analyzed in relation to personal resilience, the ability to withstand and adapt to uncertainty, as well as to internal human resources that provide mobilization and adaptation functions under stress. Based on a synthesis of theoretical approaches and the results of an empirical study of company staff, a model for supporting employees’ mental health is substantiated. Its structural components include: internal factors (self-efficacy, optimism, resilience, professional engagement, hardiness); external factors (social support, quality of communication and trust, fairness of rewards, autonomy/control at work); and mediators (coping strategies, balance between workload and recovery).
The study presents data from the Ukrainian wartime context, with a focus on the interaction between personal resources and organizational conditions in explaining burnout. It is argued that psychological resources can serve both as determinants of mental health and as mediators of the influence of organizational demands on burnout. In other words, employees’ internal resources are fundamental capacities for resisting negative impacts and safeguarding mental health, while their conscious use is an important buffering factor that prevents apathy and facilitates coping with stress in conditions of professional and social challenges.
It has been established that employees’ mental health is maintained by the combined effect of internal resources (resilience, self-efficacy, hardiness) and external conditions (support, fairness of rewards, autonomy, high-quality communication). Combined interventions are proposed—resilience/self-regulation training and organizational changes in workload, schedules, and recognition policies; screening for depression and anxiety is also recommended.
Key words: emotional burnout, mental health, resilience, hardiness, self-efficacy, work–life balance, JD-R, COR.
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